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NetSuite 2020.2 Sneak Preview
Oracle Netsuite Solution Provider
With the 2020.2 release of NetSuite’s business management platform right around the corner, Aminian Business Services would like to provide you with a quick summary of the new features and enhancements that will soon be available in your NetSuite account.
Twice a year, NetSuite’s phased product upgrades provide customers with improved functionality and usability. From mid-August through late-October, NetSuite will begin rolling out their 2020.2 release. For current customers and those looking at NetSuite for their next business management platform, the 2020.2 release promises to bring a wealth of useful new features and functionality designed to help you disrupt your industry. Below is a sneak preview of the new features included in the 2020.2 release.
Customer Satisfaction Survey for NetSuite

Customer Satisfaction Survey for NetSuite

Our Customer Satisfaction Survey bundle greatly reduces the man-hours associated with soliciting, compiling, and tracking customer data by delivering an automated customer satisfaction survey module within NetSuite. With our Customer Satisfaction Survey bundle, you will no longer have to manually invite customers to participate in your surveys or manually transfer captured data into corresponding customer records.
Sales and Support Departments now have the ability to automatically generate personalized survey links for customers within NetSuite. This provides increased efficiency and ensures that the customer relationship management (CRM) process begins and ends within your NetSuite account. Invitations to participate in satisfaction surveys can be automatically sent to customers based on a pre-set, system-wide schedule, providing the ability to determine the frequency at which your customers are being solicited.
Customer data from submitted satisfaction surveys is saved in the customer record, contact record, and support case record within your NetSuite account, allowing Support Representatives and Managers to view detailed reports and follow-up if necessary.
We take pride in having designed and implemented a number of projects for customers who were seeking solutions that are not available in a NetSuite “out-of-the-box” configuration. Contact us today to discover how our seasoned staff can customize end-to-end business processes to your precise business requirements.

Benefits

Improve Organizational Efficiency

Automated customer survey invitations eliminated the need to manually solicit, compile, and analyze customer feedback

Real-­time Business Intelligence

Gain real-­time visibility throughout your sales and customer support processes within NetSuite

Custom User Settings

Invitations to participate in customer surveys are automatically distributed based on a user-defined schedule

Strengthen Customer Relationships

Ensure the highest level of customer satisfaction to build brand loyalty and support long-term business relationships
01

Customizable Survey Forms

Each customer survey and survey invitation can be easily tailored to meet your exact requirements. Surveys created in Aminian’s Customer Survey for NetSuite allow participants to answer survey questions within a variety of field types. Examples of these fields include, drop-down menus, radio buttons, check-boxes, and free-form text.
Customizable Survey Forms
Schedule Automated Survey Invitations
02

Schedule Automated Survey Invitations

Invitations to participate in satisfaction surveys can be automatically sent to customers based on a user-defined, system-wide schedule, allowing your Sales and Customer Support departments to determine the frequency at which your customers are being solicited for information.
03

Detailed Customer Satisfaction Reporting

Support Representatives and Managers can view real-time survey data reports, follow-up with customers, and measure their customer support effectiveness.
Detailed Customer Satisfaction Reporting
Personalized Survey Invitations & Links for Customers
04

Personalized Survey Invitations & Links for Customers

Aminian’s Customer Survey for NetSuite creates a standardized link to a survey that pre-populates all relevant customer, contact, and transactional information, eliminating the need for your customers to enter personal information.
05

Track Data from Submitted Customer Surveys

Results from submitted customer surveys are saved on the customer record, contact record, and support case record within your NetSuite account. Aminian’s Customer Survey for NetSuite optimizes all captured data to provide real-time reports for Sales and Support managers.
Track Data from Submitted Customer Surveys

Want To
Find Out More?

Request more specific information by telling us about your Netsuite and/or business needs. Contact us online or by calling 888-800-5207